Include the following with your support request:
- Provide us with the user account or domain name se we can see the error, and usernames and passwords we might need to test your script. as well as your admin login link if you think we'll need it.
- Provide the link (URL) we need to go to to see the error or broken page.
- Provide all step-by-step instructions that we will need to perform to get the same error that you are seeing.
- If this is for a video script, and the upload or conversion process is throwing an error, we also would need a video to test with. The one you are using would be best. Please give us a link to download the raw, unconverted video, or upload it via FTP and tell us the name of the file and where to locate it. Then we can download the file and test.
|