Many emails from GlowHost have characteristics of Spam (for example, when we send IP addresses, usernames, passwords and URLs) which mail software, like Thunderbird like to filter into the spam folder.
First of all, please ensure to mark messages from GlowHost as not spam:
- Navigate to the spam folder.
- Find the email from GlowHost and mark it as not spam by clicking on the fire icon.
Now, when email was marked as not spam, please add GlowHost email to contacts. This should help getting rid of emails being sent to spam.
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